Return Policy

Exchange ONLY Return Policy

Our products undergo stringent quality control; however some rare instances do occur when a customer is dissatisfied. In these exceptional cases we allow the customer to EXCHANGE their purchase within a 30-day period of receiving the order so that they can be exchanged or given a credit of the original purchase amount for a later purchase excluding related charges such as shipping, handling, insurance, and bank charges. Please e-mail us to arrange the exchange of the item(s). We will email you immediately with clear instructions on how to ship the item(s) to our office safely.

After an email has been sent to arrange the exchange of your item(s) please adhere to the ensuing conditions:

  • DO NOT write the words jewelry, diamonds, precious stones, gems, gemstones or any other word that clearly identifies the goods as luxury items. This is to protect the goods from theft during its safe return.

  • In order for a full exchange to be granted, all items purchased must be returned in their original and unworn condition. "Original and unworn" means that there are no marks, blemishes, scratches, alterations or signs of wear on the item or tag. The original packaging and all paperwork must be returned as well.

  • Please remember to insure the package for the full paid value. Items damaged due to customer negligence cannot be returned.

  • Shipping charges are non-refundable.

  • Please follow the instructions sent to you by e-mail. (please make sure you indicate the authorization number provided to you by an authorized agent of Avaniee Jewels)

  • Goods are to be returned using insured USPS or any similar insured carrier as directed by us.

Exchange Length

Exchanges take approximately ten business days to process upon receipt of item.  Once we have received and processed the item(s), you will be notified by e-mail. If you would like to exchange an item received as a gift, please follow the same steps as above. The gift item(s) can only be exchanged with another item of equal and/or of higher value.